Privacy Policy

Effective date: July 17, 2026

Viva Insurance Group ("Viva," "we," "us") is an independent insurance agency located at 12145 NW 7th Ave, North Miami, FL 33168. This Privacy Policy explains what personal information we collect through this website and in the course of helping you with insurance, how we use it, and the choices you have. By using this website or providing us your information, you agree to this Policy.

Information we collect

Information you give us, such as your name, phone number, email, ZIP code, date of birth, household size and income (for subsidy estimates), current coverage, doctors and medications, and health information you choose to share so we can obtain quotes or complete applications.
Information collected automatically, basic usage data such as pages visited, device and browser type, and approximate location, which may be collected through cookies or similar technologies to operate and improve the site.
Information from third parties, such as insurance carriers or enrollment platforms, when needed to service your policy or application.

How we use your information

To prepare quotes, compare plans, and help you apply for or enroll in coverage you request.
To communicate with you about your quotes, applications, policies, enrollment deadlines, and annual reviews.
To respond to your questions and provide customer service.
To operate, secure, and improve this website.
To comply with insurance regulations and other legal obligations.

How we share information

We do not sell your personal information. We share it only:

With insurance carriers and enrollment platforms, at your direction, to obtain quotes or process applications;
With service providers that help us run our business (for example, website hosting or scheduling tools), who may use it only to provide those services;
When required by law, regulation, or valid legal process, or to protect our rights and the safety of others;
In connection with a business transfer, such as a merger or sale of the agency, subject to this Policy.

Calls, texts, and email

If you provide your phone number, you consent to receive calls and text messages from us about your quotes, applications, policies, and enrollment reminders. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and out of marketing emails via the unsubscribe link. We do not use auto-dialed marketing robocalls, and opting out of marketing does not affect service communications about an active policy or application.

How we protect and retain information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to those who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information as long as needed to serve you and as required by insurance record-keeping laws.

Your choices and rights

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows.
You may opt out of marketing communications at any time.
You can set your browser to refuse cookies; parts of the site may work less smoothly.

To exercise any of these choices, contact us using the details below. We will not discriminate against you for making a privacy request.

Children

This website is intended for adults. We do not knowingly collect personal information from children under 13. Information about dependents is collected only from a parent or guardian for insurance purposes.

Third-party links

Our site links to third-party websites, such as carrier sites, healthcare.gov, and Medicare.gov. Their privacy practices are their own; review their policies before providing information.

Changes to this Policy

We may update this Policy from time to time. The effective date above shows the latest revision, and material changes will be posted on this page.

Contact us

Viva Insurance Group · 12145 NW 7th Ave, North Miami, FL 33168 · (561) 956-3131 · or through our contact page.